Our reimbursement policy is 30 days. If 30 days have passed since your purchase, we unfortunately we can no longer offer you a refund or exchange.
To be able to benefit from a return, your article must be unused and in the same state as when you received it.It must also be in its original packaging.
Several types of goods are exempted from the return. Perishable products such as food, flowers, newspapers or magazines can not be returned. Nor do we accept products that are intimate or sanitary products, hazardous materials or flammable liquids or gases.
Additional non-returning articles:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we need a receipt or proof of purchase.
Please do not return your purchase to the manufacturer.
There are certain situations where only partial repayments are granted (if applicable)
- book with obvious signs of use
- CD, DVD, VHS cassette, software, video game, cassette or vinyl disc that has been opened
- Any article that is not in its original state, is damaged or parts are missing for reasons not due to our error
- Any item returned more than 30 days after delivery
Refunds (if applicable)
Once your return received and inspected, we will send you an e-mail to inform you that we have received your returned item. We will also inform you of the approval or rejection of your refund.
If you are approved, your refund will be treated and a credit will be automatically applied to your credit card or your original payment method, within a few days.
Late or missing repayments (if applicable)
If you have not received a refund yet, check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially displayed.
Then contact your bank. There is often some treatment time before a refund is displayed.
If you did all this and you still have not received your refund, please contact us email@example.com.
Articles on sale (if applicable)
Only regular items can be reimbursed, unfortunately the items can not be reimbursed.
Exchanges (if applicable)
We only replace the items if they are defective or damaged. If you need to exchange it against the same article, send us an email at firstname.lastname@example.org.
If the item has been marked as a gift when buying and shipped directly to you, you will receive a gift credit corresponding to the value of your return. Once the returned item received, a gift certificate will be sent to you by mail.
If the item has not been marked as a gift when buying, or if the gift buyer has been sent the order for you later, we will send a refund to the gift buy and It will be notified of your return.
To return your product, you must send your product to indicate Julia Talyana's support.
You will be responsible for paying your own shipping costs for the return of your article. Shipping costs are not refundable. If you receive a refund, the return fee will be deducted from your refund.
Depending on where you live, the time needed for your product to reach you can vary.