FAQs

Q: How can I check the status of my order?
A: When you place your order, please provide up to 3 working days for your order to be processed. Our treatment warehouses pack your items ordered and ship parcels as soon as possible. Once your order is shipped, you will receive a notification by e-mail.

Q: How long does the delivery last?
A: Your products will usually be shipped within two to three days of your order, and it will then have to count between two weeks to three weeks to reach your door. Due to the Corona virus, we are currently experiencing shipping delays around the world, although this should not take as much time to arrive.

Q: Why does the expedition take so much time?
A: Our products are unique in their category. We procur it directly to the manufacturer when you place your order. The disadvantage is that delivery times are slightly longer, even if we work hard so that your order is shipped as quickly as possible. In addition, because of the Corona virus, we are currently experiencing shipping delays around the world, although this should not take as much time to arrive.

Q: What is your return policy ?
A: Instead of returning the items, you can contact us to get a full refund. Why ? Returns run counter to the importance we give to sustainability and the environment: each return has a carbon footprint. So you just have to tell us what has not worked, send us a photo and we will refund you completely. Then, if possible, you will be able to donate your product to a local charity or recycle it.

Q: Can I cancel my order?
A: Cancellations are possible if you do not receive your package within the specified time for each individual product. Sometimes the controls are sent before we can process the cancellation. So, if you cancel your order but always get the package, then go ahead and do one of three things: Recycle it, give it or enjoy.

Q: What happens if I get the wrong article?
A: If there is a problem with your order - if it is bad size, the wrong color, defective or not exactly what you wanted - then just inform us and we will refund you. It will not be asked to return the product.

Q: I ordered two products, but I received only one ... what's going on?
A: Since we have a wide variety of products that are not manufactured in the same plant, some products may be shipped separately. Do not worry, it is quite normal that you receive a product a few days before the other.

Q: Do you propose exchanges?
A: We do not offer exchanges. However, if for some reason you have not got the exact product you expected, let us know and we will get a new one.

Q: Do you ship international?
R: Yes! We ship all over the world to make sure each customer appreciates his experience of buying with us.

Q: Is your website secured with my personal information?
A: Absolutely! We use SSL security to ensure that all your personal information is encrypted. We do not store your credit card information and will only be used when buying your product. We never store information about the private details of our customers!

Q: How to order on your website?
A: Just look for the product you want and when you found it, click on the "Add to Cart" button or use the "Buy Now" button. Fill out your shipping and billing information and we will send you your order as soon as possible!

Q: Does the company "Julia Talyana" offer a quality guarantee for all products sold?
A: Absolutely! If your product is damaged, contact us immediately! We do our best to guarantee you the best buying experience. Contact us and we will answer you! You can get a full refund.