Refund Policy

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Our refund policy is 30 days. If 30 days have passed since your purchase, we can unfortunately no longer offer you a refund or an exchange.

To be eligible for a return, your item must be unused and in the same state as when you received it. It must also be in its original packaging.

Several types of goods are exempt from return. Perishable products such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary products, hazardous materials or flammable liquids or gases.

Non-Returnable Additional Items:
-Gift Cards
-Downloadable software products
-Some health and personal care items

To complete your return, we need a receipt or proof of purchase.
Please do not return your purchase to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
-Book with obvious signs of use
-CD, DVD, VHS cassette, software, video game, cassette or vinyl record that has been opened
-Any item that is not in its original state, is damaged or parts are missing for reasons not due to our error
-Any item returned more than 30 days after delivery

Refunds (if applicable)
Once your return has been received and inspected, we will send you an e-mail to inform you that we have received your return. We will also inform you of the approval or rejection of your refund.
If you are approved, your refund will be processed and a credit will be automatically applied to your credit card or your original payment method within a few days.

Late or missing refunds (if applicable)
If you have not yet received a refund, check your bank account again.
Then contact your credit card company, which may take some time before your refund is officially posted.
Then contact your bank. There is often a certain amount of processing time before a refund is posted.
If you have done all this and have still not received your refund, please contact us at support@juliatalyana.com.

Items in Pay (if applicable)
Only items with regular prices can be refunded, unfortunately the articles cannot be refunded.

Interchange (if applicable)
We replace items only if they are defective or damaged. If you need to exchange it against the same article, send us an email to support@juliatalyana.com.

Gifts
If the item has been marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit equal to the value of your return. Once the item is returned, a gift certificate will be mailed to you.

If the item has not been marked as a gift at the time of purchase, or if the buyer of the gift has sent the order to you later, we will send a refund to the buyer of the gift and will be informed of your return.

Delivery
To return your product, you must send your product to the address indicate the support of Julia Talyana.
You will be responsible for paying your own shipping costs for the return of your item. Shipping costs are non-refundable. If you receive a refund, the return fee will be deducted from your refund.

Depending on where you live, the time required for your product to be exchanged can vary.